Another Way in Which the Healthcare System is Broken

We've all heard about or experienced how the healthcare system in this country is broken. Specifically, that 45 million or so people are without health coverage and that hospitals that accept indigent patients are going broke.

I would like to address other ways in which the system is broken--and could be so easily improved with so little money.

I am a member of Kaiser Permanente, one of the biggest, if not the biggest, HMOs in the country. Kaiser is all about processing patients, not about healing. The following are my recommendations to improve the system and make it more conducive to health:

* Keep it clean! Two of the last few times I've been hospitalized, I've been horrified by the filth. On one occasion at the Harbor City hospital, there was blood on my sheets and blood on th floor. I told the nurse, who said he was not authorized to clean it up. I asked for cleaning supplies so I could do it myself, but he said that was not allowed either. And while at the Bellflower hospital, I saw feces on the bathroom floor before the cleaning staff entered the room and after they left. This is why I now ask my son to thoroughly clean my hospital room before I enter it. This shouldn't be necessary. And my next precaution is to bring anti-bacterial wipes for any personnel who step through the door to attend to me. All this to prevent the staff infections that are killing and debilitating thousands in our nation's hospitals.

* Turn off the TVs! About 15 years ago, Kaiser introduced TVs into waiting rooms. At first, they displayed soothing nature scenes accompanied by soft classical music. This was fantastic. But soon enough these healing images and sounds were replaced with TV shock shows. How many times I have gone to a cardiology appointment only to be assaulted by distraught, disturbed, and disturbing drama queens and kings shouting at each other and traipsing their crazy lives in front of all the world to see.

* Bring some life inside. I feel as if I'm in some Soviet-era government building when inside a Kaiser facility. What is needed are living plants and aquariums and aviaries. Patients who are surrounded by vibrant living things tend to do better than those who are denied contact with life that is flourishing.

* Give patients a rub. While patients are waiting for a stress-inducing doctor appointment or diagnostic test, why not have a massage therapist give them a shoulder rub or massage their hands? What a relaxing, stress-alleviating, healing experience!

* Get rid of the numbers. Decentralize healthcare services so that the receptionists actually know the patients by name. This is one of the chief differences between going to an HMO and going to an alternative practitioner. In fact, when I call my acupuncturist's office, he often picks up the phone. This is in contrast to Kaiser's maze of buffers before ever reaching the doctor. In fact, I have never reached a Kaiser doctor. Even when he or she does receive my message, a nurse returns my call, not the doctor. And then the nurse doesn't leave a message besides saying that I should call back, and so the same frustrating experience begins anew. This can go on for days or even a week before a question can be answered, and by then the patient is either dead or over whatever it was that was the problem.

Until my recommendations are enacted, I will continue to bring cleaning supplies to the hospital and to psychically protect myself from all the negative vibes and all the antagonistic-to-healing components of the HMO system.